Last updated: June 2026
We collect information that you provide directly to us, including:
Krate Solutions LLC and our AI agents may record and transcribe phone calls for quality assurance, training, service delivery, and product improvement. Callers are notified of recording at the beginning of the call where required by applicable law.
We use the information we collect to:
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
By providing your phone number and opting in, you consent to receive SMS and text messages from Krate Solutions LLC, including customer service, appointment, account, and marketing or follow-up messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. We will not share, sell, or rent your mobile phone number or your SMS opt-in consent to third parties or affiliates for their own marketing. We may share it only with service providers such as messaging and telephony platforms strictly to deliver our messaging, and they may not use it for their own purposes.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include the right to know what personal information we collect, use, disclose, and share; the right to access your personal information; the right to request deletion of your personal information; the right to correct inaccurate personal information; and the right to opt out of the sale or sharing of your personal information. Krate Solutions LLC does not sell personal information. To exercise any of these rights, please email us at nate@kratesolutions.com. We will verify your request and respond within the time required by law.
We use cookies and similar tracking technologies to collect usage information and improve our services. You can control cookies through your browser settings.
Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
If you have questions about this Privacy Policy, please contact us at nate@kratesolutions.com